Cancellation & Terms Policy
Last Updated: July 13, 2026. These Terms govern the services of KIMS KITCHEN & EVENTS LIMITED. We believe in upfront, transparent, and fair business policies. Review our complete booking terms and cancellation guidelines.
1. Booking Deposits & Payment Tiers
To confirm and secure your specific event date, menu selections, and logistical crew slots, we operate on standardized commercial terms:
- 70% Booking Deposit: Required to confirm the event booking and initiate raw material purchasing.
- 30% Event Balance: To be cleared in full on or before the day of the event (strictly before delivery offloading and buffet setup begins).
- Corporate LPO Policy: Registered corporations, NGOs, parastatals, and embassies must provide an official stamped Local Purchase Order (LPO) to secure services under corporate credit terms.
2. Event Cancellation Guidelines
Preparing fresh cuisine at scale requires booking staff, locking supplier deliveries, and rejecting other potential clients. In the event of a cancellation, the following terms apply:
| Cancellation Timing | Refund Eligibility | Credit Alternative |
|---|---|---|
| 7+ Days Prior | 90% of Deposit Refunded | 100% Credit Transfer to future date |
| 3 to 6 Days Prior | 50% of Deposit Refunded | 75% Credit Transfer to future date |
| Under 48 Hours | 0% (Non-Refundable) | Subject to chef discretion / raw materials fee |
3. Refund Processing Timelines
Approved deposit refunds are processed strictly within 7 business days. Refunds are executed via the original payment method (M-Pesa Business Buy Goods or Bank Transfer). In accordance with tax guidelines, KRA VAT invoicing adjustments will trigger corresponding credit notes.
4. Operational Guest Adjustments
Count adjustments are essential for smooth kitchen portioning:
- Headcount Increases: Welcomed up to 48 hours prior to the event, subject to proportional per-person price adjustments.
- Headcount Decreases: Can be adjusted up to 48 hours prior. Adjustments are capped at a maximum 10% decrease to protect raw material margins. Decreases requested under 48 hours are non-adjustable.
5. Support & Coordination Desk
If you need to reschedule your event, request a credit transfer, or coordinate adjustments, contact our coordination office: